Knowledge Base

Your docs, always
answering

Turn your documentation into an AI-powered self-service knowledge base. April answers customer questions instantly with source-cited accuracy — so they never need to file a ticket.

Docs Assistantjust now

How do I set up SSO?

Go to Settings > Authentication > SSO. Add your identity provider URL and upload the metadata XML file.

Source: docs/authentication/sso-setup

Great docs, but
nobody reads them

You invested in documentation, but customers still can't find answers. They search, get lost, and open a ticket. April surfaces the right answer instantly — from the docs you already have.

"how to set up SSO"
Getting Started GuideLow match
Account Settings OverviewLow match
Security Best PracticesLow match

Keyword search fails — AI understands intent

Search is broken

Keyword search returns dozens of results but never the right one. Customers give up and contact support instead of reading your docs.

API Authentication

Updated 8 months ago

Stale

Billing FAQ

Updated 14 months ago

Outdated

SSO Configuration

Re-indexed today

Current

Docs go stale

Features ship faster than docs update. Outdated articles erode trust and generate confused support tickets.

342 articles · 28 categories
AI finds the right answer instantly

Too many articles

Your knowledge base has hundreds of articles across dozens of categories. Customers don't know where to start looking.

Ticket #2041

"Docs didn't cover this"

Gap

Ticket #2040

API rate limits

Auto-resolved

Ticket #2039

SSO configuration

Auto-resolved

Tickets from docs gaps

When documentation doesn't answer a question clearly, customers escalate. Every gap becomes a support ticket.

How April powers your knowledge base

Two capabilities that turn static documentation into an interactive self-service experience — powered by your existing content.

PDFHelp CenterArticles
342 articles indexedAll synced

Train on all your docs

Upload PDFs, crawl your help center, or paste text directly. April learns from your existing documentation — no rewriting required.

  • Upload PDFs, DOCX, TXT, and CSV files
  • Crawl your entire help center or documentation site
  • Add Q&A pairs for precise, curated answers
  • Re-index anytime when docs change
Based on your documentation...
api-reference.pdfdocs/authenticationhelp-center/sso
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Instant answers with citations

Every response includes a source citation so users can verify the answer and dive deeper. No hallucinations — just your docs, delivered faster.

  • Source-cited responses with every answer
  • Grounded in your documentation — not generic output
  • Users can click through to the original article
  • CSAT feedback built in (thumbs up/down)

The complete platform for AI knowledge bases

Purpose-built to turn your documentation into instant, accurate, self-service answers.

docs.yoursite.com
Docs Assistant
Online · 342 articles

How do I set up SSO?

Navigate to Settings → Authentication → SSO. Add your IdP metadata URL and map the SAML attributes.

📄 docs/authentication/sso-setup

Was this helpful?

What are the API rate limits?

The default rate limit is 100 requests/minute per API key. Pro plans get 500 req/min. Enterprise plans have custom limits.

📄 docs/api-reference/rate-limits

Search the docs...
87% self-served1.4s avg response

Built for accuracy

Every answer is grounded in your documentation with source citations. No hallucinations, no guessing — just reliable responses users can verify.

Designed for self-service

Users find answers instantly without navigating complex doc sites or filing tickets. Fewer escalations, happier customers.

Always current

Re-index your documentation anytime. When your docs update, your AI knowledge base updates too — no stale answers.

Scales with your content

From 10 articles to 10,000 pages — April handles any volume. Add new docs, crawl new sites, and grow without limits.

Everything you need, built in

No plugins, no third-party tools. April comes with everything to launch your AI agent in minutes.

ENESFRDEJAPTZHKOAR
Auto-detect enabled

25+ languages

Serve a global audience. April auto-detects language and answers documentation questions in 25+ languages.

Self-servedEscalated

Analytics dashboard

See what users search for most, track satisfaction, and discover documentation gaps you didn't know existed.

How do I configure webhooks?
Happy to help!
dev@company.io

Lead capture

Collect visitor emails before or during conversations. Know who's reading your docs and what they need.

Your Docs

Brand-matched widget

Customize colors, logo, welcome message, and position to embed seamlessly into your documentation site.

4:12 PMSSO setup question
3:58 PMAPI rate limits
3:41 PMWebhook configuration

Conversation history

Review every question asked. Identify the most common queries and the gaps in your documentation.

System Prompt

Temp

Tone: Precise, Technical

Custom AI behavior

Set tone, personality, and guardrails. Control how your knowledge base assistant handles off-topic or unsupported questions.

Launch your AI agent in minutes

No engineering team required. Go from zero to a fully trained AI agent in four simple steps.

PDF
DOC
CSV
TXT
URL

Connect your data

Upload files, crawl your website, or add Q&A pairs. April indexes everything automatically.

System prompt...
Brand color
Lead capture
Create agent

Configure your agent

Write a system prompt, adjust behavior, and customize the widget to match your brand.

<!-- Add to your site -->
<script
src="...widget.js"
data-chatbot="your-id"
></script>

Deploy anywhere

Embed with one script tag on any website. Your AI agent starts answering immediately.

92%
Resolved
+18%
vs last week

Monitor & improve

Track conversations, review analytics, and refine your agent based on real questions.

Stop losing customers to bad documentation

Deploy an AI knowledge base trained on your docs in minutes. Free to start, no credit card required.